Customer Service
Customer Service shows you how to develop and to maintain excellent customer service by introducing you to customer relations’ techniques including handling complaints and after sales service. This self-paced course was designed with the retail industry in mind.
The course will be of benefit to anyone in the retail industry or anyone wishing to become involved in retail.
You will not need to have access to a retail environment to successfully complete this course but it would be beneficial if you could spend some time in retail. This will give you a feel for the industry and the opportunity to practise the skills and knowledge you will learn in this course.
Students in this course will study a range of topics that include:
- important characteristics of a service assistant
- communicating with customers (greeting customers, using questions, body language and telephone techniques)
- selling techniques (understanding your customer, operating a cash register, and after sales service).
Cost
$150.00
Duration
You have 6 months to complete this course, however you may complete it sooner.
Before you enrol
Before you enrol, it's important you download and read the Learning Network Queensland student guide. It contains important information about:
- fees
- recognition of prior learning (RPL)
- refunds
- appeal processes
- general student rules and guidelines.
Student guide for Learning Network Queensland. (PDF, 675 kB)
It's recommended you also read the TAFE Queensland student rules. (PDF, 125 kB)
How to enrol
You can enrol online, or visit your nearest centre.
You can enrol into this course at any time.
Further information
Need further information? Contact us.
Last updated: 24 December 2009
