Continuous Improvement Systems and Processes

Essential for supervisors and managers who are responsible for facilitating continuous improvement in their organisation.

Total Quality Management (TQM) is a customer-oriented philosophy that ensures all members strive to achieve improvement of the organisation through ongoing participation of all employees. Organisations adopting TQM often work out their own definitions, so that the general model is relevant and clear to their management and employees. This course is designed to provide you with an understanding of TQM principles in order to incorporate them into your organisation's framework.

At the successful completion of this course you will be able to:

improve your competitive edge using Total Quality Management principles
understand the eight key elements of a successful TQM system: ethics, integrity, trust, training, teamwork, leadership, recognition, and communication
incorporate training plans so employees can acquire new skills congruent with the continuous improvement philosophies and work redesign.