How to Meet and Exceed Customer Expectations
Ideal for supervisors and managers responsible for facilitating continuous improvement in their organisation.
This course provides you with the tools to adjust performance strategies using continuous improvement techniques. Learn the importance of implementing feedback systems that allow you to monitor progress and remain competitive.
'Monitor and Adjust Performance Strategies' is the one of three courses in the series designed to help you facilitate continuous improvement in your organisation.
At the successful completion of this course you should be able to:
- review performance and progress using graphical and diagrammatical tools, in accordance with TQM principles
- strengthen customer services using Customer Feedback Processes to continuously improve outputs.
Cost
$99.00 (this course is GST free)
Duration
You have 6 months to complete this course, however you may complete it sooner.
Before you enrol
Before you enrol, it's important you download and read the Learning Network Queensland student guide. It contains important information about:
- fees
- recognition of prior learning (RPL)
- refunds
- appeal processes
- general student rules and guidelines.
Student guide for Learning Network Queensland. (PDF, 675 kB)
It's recommended you also read the TAFE Queensland student rules. (PDF, 125 kB)
How to enrol
You can enrol online, or visit your nearest centre.
You can enrol into this course at any time.
Further information
Need further information? Contact us.
Last updated: 01 April 2010
