Ensure Delivery of Quality Products or Services
Customers require timely service and utility of products or services, as well as to be understood, made welcome, and feel comfortable in doing business with an organisation. An important question for an organisation is whether it is capable of seeking to satisfy these criteria. Being able to deliver consistent quality, competitive prices and to adapt to the needs and requirements of the customer builds a continuing and lasting customer relationship. 'Ensure Delivery of Quality Products or Services' is designed to assist you to ensure products or services are delivered to the customer specification with the quality standards expected.
'Ensure Delivery of Quality Products or Services' is the second course (of three) in the unit 'Manage Quality Customer Service'.
At the successful completion of this course you will be able to:
- deliver products or services to customer specifications
- manage team performance, encourage initiative, and create the desire to succeed.
Cost
$99.00 (this course is GST free)
Duration
You have 6 months to complete this course, however you may complete it sooner.
Before you enrol
Before you enrol, it's important you download and read the Learning Network Queensland student guide. It contains important information about:
- fees
- recognition of prior learning (RPL)
- refunds
- appeal processes
- general student rules and guidelines.
Student guide for Learning Network Queensland. (PDF, 675 kB)
It's recommended you also read the TAFE Queensland student rules. (PDF, 125 kB)
How to enrol
You can enrol online, or visit your nearest centre.
You can enrol into this course at any time.
Further information
Need further information? Contact us.
Last updated: 01 April 2010
